Refund policy

Return & Exchange Policy

Innercity Skateshop does not offer open returns. Please read carefully before purchasing. By completing your order, you agree to the terms below.

General Return Terms

  • All returns must be initiated within the time window listed below

  • All returned items must be unopened, unworn, and in brand-new condition

  • Items returned worn, used, or damaged (not our fault) will not be accepted

  • Refunds are only issued to the original payment method

  • Return shipping is the customer’s responsibility unless we sent the wrong or defective item

Return Windows by Product Type

Product Type Return Window
Nike (standard) 14 days from delivery
All other eligible items 30 days from delivery
Nike SB Dunk collaborations & limited releases No returns or exchanges
Custom complete skateboards No returns or exchanges

Non-Returnable Items

We do not accept returns or exchanges on:

  • Nike SB Dunks, collaborations, or limited stock releases

  • Custom complete skateboards

  • Gift cards

  • Clearance or final sale items

  • Socks, insoles, and other personal wear items

  • Digital or downloadable products

  • Any product marked “non-returnable” at the time of sale

Nike Return Policy (Standard Items Only)

Nike products (excluding SB Dunks, collabs, and limited drops) must be:

  • Returned within 14 days

  • Unworn, unopened, and in original packaging

If your Nike item arrived defective, email us at support@innercityskate.com within 7 days of delivery. Include your order number and photos.

Exchanges

We only offer exchanges if:

  • The item arrived defective or damaged

  • You contact us within 7 days of receiving your order

Approved exchanges must be shipped to:

Innercity Skateshop
Attn: Returns
3532 N Broadway
Los Angeles, CA 90031

Refunds

Refunds are issued once we:

  1. Receive and inspect the item

  2. Confirm it meets all return conditions

Approved refunds are processed back to your original payment method within 5–10 business days.

Shipping costs are non-refundable. Return shipping will be deducted from your refund if the return isn’t due to an error we made.

Gifts

If marked as a gift at checkout and shipped to the recipient:

  • A store credit will be issued upon approved return

  • If not marked as a gift, the refund goes to the original purchaser

Return Shipping Guidelines

  • Use a trackable shipping method, especially for items over $75

  • We are not responsible for lost, untracked, or uninsured return packages

Ship all returns to:

Innercity Skateshop
Attn: Returns
3532 N Broadway
Los Angeles, CA 90031

Still Need Help?

Email: support@innercityskate.com